Your order will be processed and shipped in 1-2 business days. If there is a delay in shipping your order, you will receive an e-mail or phone call with a status update. Orders are generally shipped on the same business day as they are received.
Orders are shipped from California (USA - zip code 94597) via USPS First Class.
If you need your order sent via USPS Express, please contact us at info@friocase.com or 888-909-7737.
You will receive a notification e-mail when your package has been prepared for shipment.
Returns
If you are not happy with your product, then we haven't done our job. Every product that we sell is fully guaranteed for product satisfaction and against manufacturer's defect. If you are purchasing a FRIO® product, we will gladly accept them back for return or exchange as long as it has not been activated by water. We will also gladly exchange your FRIO® product due to manufacturer's defect. If you have any questions about FRIO® products, please phone (925) 937-5288 or e-mail info@FRIOInsulinCoolingCase.com with any questions prior to purchasing.